Privacy Policy

Your privacy matters to us. This policy explains how Reputics collects, uses and protects your personal information when you use our website and services.

1. Introduction

Welcome to Reputics ("we", "our", or "us").

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, use our services or contact us.

By using our website, you agree to the practices described in this Privacy Policy.

2. Who We Are

Reputics is a UK-based software platform that helps local businesses collect customer reviews, protect their online reputation and improve their local visibility through automation and AI-powered tools.

If you have any questions regarding this Privacy Policy, please contact us at:

Email: [[email protected]]

3. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Personal Information

This may include:

* Full name

* Email address

* Telephone number

* Business name

* Job title

* Information submitted through contact forms

* Information provided when booking a strategy or demo call

Account Information

When customer accounts become available, we may collect:

* Login credentials

* Account preferences

* Subscription information

Technical Information

We may automatically collect:

* IP address

* Browser type

* Device information

* Operating system

* Pages visited

* Time spent on our website

* Referral source

* General website usage information

4. How We Use Your Information

We use your information to:

* Respond to enquiries

* Book and manage strategy/demo calls

* Provide our software and services

* Create and manage customer accounts

* Send service-related communications

* Send marketing communications where you have opted in

* Improve our website and user experience

* Monitor website performance

* Prevent fraud and maintain security

* Comply with our legal obligations

5. Marketing Communications

If you choose to subscribe to our marketing communications, we may send you:

* Product updates

* Feature announcements

* Educational content

* Industry insights

* Promotional offers

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly at:

[[email protected]]

6. Cookies & Analytics

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

These technologies may include:

* Google Analytics

* Microsoft Clarity

* Meta Pixel

* Google Ads

* LinkedIn Insight Tag

You can manage your cookie preferences using our cookie consent banner.

7. Payments

Payments for Reputics services are securely processed through Stripe.

Reputics does not store your full payment card information.

Please refer to Stripe's own Privacy Policy for information about how they process payment information.

8. Data Security

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

Although no online service can guarantee absolute security, we continually review and improve our security practices.

9. Your Rights

Under UK data protection law, you have the right to:

* Access your personal information

* Correct inaccurate information

* Request deletion of your personal information

* Restrict processing

* Object to processing

* Withdraw consent

* Request a copy of the personal information we hold about you

To exercise any of these rights, please contact:

[[email protected]]

10. Data Retention

We only retain personal information for as long as necessary to:

* Provide our services

* Comply with legal obligations

* Resolve disputes

* Enforce our agreements

Once information is no longer required, it will be securely deleted or anonymised.

11. Third-Party Services

We may use trusted third-party service providers to help operate our website and services, including:

* Stripe

* Google

* Microsoft

* Meta

* LinkedIn

These organisations process information in accordance with their own privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

We encourage you to review this page periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

Reputics

📧 [[email protected]]